Refund policy
If you find and can prove that a product is counterfeit, or if there is a legitimate issue with the product that is our fault, we will accept returns at no cost to you. You may choose to receive a refund or exchange the product.
If you dislike the product due to its flavor or other reasons that are not our fault, we will not accept returns.
Note:
- Products with a short expiry or those on sale will only be accepted for return if proven counterfeit.
- Clumps are common in creatine powder or pre-workout powder due to moisture and weather conditions. These products will only be accepted for return if proven counterfeit.
- Products with opened seals will not be exchanged but can be returned if proven counterfeit.
- Manufacturers sometimes change the size, shape, or color of their scoops. These products should be verified with the manufacturers first and will only be accepted for return if proven counterfeit.
- There is a 1% chance that your product may not include a scoop. Such products will only be accepted for return if declared counterfeit by the manufacturers.
This policy does not affect your statutory rights.